Shipping and Policies

Shipping, Returns, Cancellation, and Privacy Policies

Thank you for purchasing original art from SBrownART. Each piece is carefully prepared, packaged, and shipped with loving care.

Shipping

We ship throughout the United States and internationally. Available shipping methods and rates are calculated at checkout based on the destination, package size, and selected delivery service.

Please choose the correct shipping method during checkout to ensure your artwork is packaged and mailed appropriately.

Your artwork is individually protected and shipped in a sturdy cardboard mailer, shipping tube, or reinforced box, depending on the size and type of artwork.

Orders generally ship within 5–10 business days of the order date. Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Orders are shipped through the United States Postal Service or FedEx, depending on the size, destination, and shipping method selected.

All orders will be mailed to the shipping address entered at checkout. Please carefully review your address before completing your purchase. SBrownART is not responsible for delays, losses, or additional shipping charges caused by an incorrect or incomplete address.

International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. When these charges are not included at checkout, they must be paid by the customer upon delivery.

You may contact SBrownART before ordering if you have questions about how duties or import fees may be handled. SBrownART is not responsible for customs-related charges or delays.

No Returns, Exchanges, or Cancellations

Because each artwork and print is carefully prepared and packaged for the individual customer, all sales are final.

We do not accept returns, exchanges, or cancellations after an order has been placed. Please carefully review the artwork description, dimensions, shipping address, and order details before completing your purchase.

Damaged Orders

Please inspect your package immediately upon delivery. If your artwork arrives damaged, contact SBrownART within 48 hours of delivery and provide clear photographs of:

  • The damaged artwork

  • The interior packaging

  • The exterior shipping container

  • The shipping label

Damage claims will be reviewed individually. Please keep all original packaging until the claim has been resolved.

This version also protects you in case a customer enters the wrong address or reports shipping damage.

Because payment processors, Shopify, and shipping carriers need limited information to complete orders, this wording says you do not sell customer information and only disclose it to service providers when necessary. (Federal Trade Commission)

Privacy Policy

SBrownART respects your privacy and is committed to protecting the personal information you provide when visiting the website, placing an order, or contacting us.

Information We Collect

When you place an order or communicate with SBrownART, we may collect information such as your:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and transaction details

Payment information is processed securely through the payment provider used at checkout. SBrownART does not directly store your complete credit or debit card information.

How Your Information Is Used

Your personal information may be used to:

  • Process and fulfill your order

  • Collect payment

  • Package and ship your artwork

  • Provide tracking and delivery updates

  • Communicate with you about your purchase

  • Respond to questions or customer-service requests

  • Prevent fraud and maintain website security

  • Comply with legal, tax, or regulatory requirements

Sharing Your Information

SBrownART does not sell, rent, or trade customer information.

Information is shared only when reasonably necessary to operate the website and complete your transaction. This may include trusted service providers such as the website platform, payment processor, email provider, and shipping carriers, including the United States Postal Service and FedEx.

These providers receive only the information needed to perform their services, such as processing payment, fulfilling an order, delivering a package, or sending an order notification.

Information may also be disclosed when required by law, court order, or another valid legal process.

Marketing Communications

You will receive promotional emails only when you have chosen to subscribe or otherwise provided permission. You may unsubscribe at any time by using the link included in the email.

Order confirmations, shipping notices, and other messages directly related to a purchase are considered transactional communications and may still be sent when necessary to complete your order.

Data Security

Reasonable measures are used to protect customer information from unauthorized access, misuse, alteration, or disclosure. However, no online transaction or method of electronic storage can be guaranteed to be completely secure.

Your Choices

You may contact SBrownART to request access to, correction of, or deletion of personal information maintained directly by SBrownART, subject to any information that must be retained for legal, tax, fraud-prevention, or legitimate business purposes.

Third-Party Platforms

The SBrownART website may be hosted or supported by third-party platforms that process information according to their own privacy policies. Customers should review the privacy terms presented by the website and payment platforms used during checkout.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in business practices, website services, or legal requirements. Any updates will be posted on this page with a revised effective date.

Effective Date: August 3, 2026

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Please fill out the following form to declare your withdrawal from the contract.